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  • Very dissatisfied with my experience at this Verizon store working with Zach. For one he was not fully engaged with us during our time here. We came in to add a line to our existing Verizon account, and when it came time to electronically sign the paperwork, all he did was turn the tablet around and ask for me to sign it. Didn't explain at all what I was about to sign, and also did not ask if we had any questions. The worst thing about our experience is that he SCRATCHED my brand new iPhone 8 when he went to open the compartment tray to put in the new SIM card. Because he was not careful with the metal tool that needs to be used to open that compartment, the side of my phone now has two scratches. Yes, they are small, but as an employee handling other people's expensive personal property, everyone who works there should be properly trained on how to use the tools. I also was met with a lot of attitude and not an apology when I expressed my concern about the scratches. He did wave the fee for the sim, which I appreciate, but he made it seem like I should be so very grateful that he did this, when actually he should have been extremely apologetic for scratching my personal property. I understand that the scratches were small, yet they are very noticeable, and the point is that the device belongs to me, and he shouldn't be damaging property, and especially should handle any accidental situation with major attempts to remedy the damage, which he did not do at all.
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