This Starbucks is always crowded as it's in a good location. If you go fairly early in the day, even during the week, there's a good chance you won't get a seat. The location is small. Lots of people go and spend several hours there. Thats ok, but it deters me from wanting to go there to visit with someone over a coffee since theres no where to sit.
The staff is nothing great. There have been a couple times I have been there when they've been training people and it's a nightmare. They've even tried training two people (one of cash, one making drinks) at the same time with only one person with them. The line got long, and it took forever for things to be made and they weren't made correctly. I realize staff all needs to start somewhere, but the weird thing is they seems to train people on weekends during busier times.