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| - Customer Service in this store is deplorable. I have tried to consign several times and run into lack of an organized system and just plain rudeness from the employees. All I want to do is track the items that they accept and know what they sell for. This seems like it could go on some kind of on-line system. Instead, anytime you want to know if your items are available, sold, or donated, you have to ask for a print-out. The staff hates to give printouts and most of them don't know how to do this. I have asked for clarification--"What should I ask the clerk for--is it an inventory sheet? what is it called?" I just want to track my sold items and be able to easily pick up items about to expire.
Every time I go there they act like I am putting them out and they have no idea what an inventory sheet is.
REALLY? I think I have a right to know what is happening with my items. Afterall, Turnstyle is making a nice profit on these.
Isn't there an easier way for the consigner? This is a business. Turnstyle is making lots of money on our stuff.
I would welcome a manager to email me or let me know how to contact her. I read in the 2/20/14 post that there is a regional manager named Gail.
Gail--pls contact me so that I can give some constructive feedback. I would like to come back and become a consigner again, but your staff Scares me!
Also, I think the timeline for how long you keep the items is too short. Two months (sometimes it is this short) is not enough selling time.
Also, is there a better way for us consigners to "find" our unsold items before the expiration? Otherwise, if you leave them there, you lose all rights to the items. Even if the item sells, if it goes past the expiration date you are not entitled to any of that money. That sounds ridiculous. I think 4 months would be a more reasonable time frame for all times of year.
In light of all this, I think that the small amount of money you MIGHT make on these purchases is not worth the hassle. I would rather give it to a charity that appreciates it than pad the wallets of Turnstyle executives.
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