This is not really a review of the store itself, but of a repair. My partner bought me an expensive (for us), necklace for me 2 years ago. It was a pendant and a chain. At around 15 months, the clasp on the chain broke. It's not a chain I wear very often so didn't think about it for a couple of months. My partner recently dropped it off, both of us assuming it would be free or minimally priced replacement. We were shocked when we picked it up as the price to put a new ( very small) clasp on this 1 1/2 year old chain was 85% of the original price. In questioning this, the sales person simply said, "well she signed for it." We would have bought a clasp at a hobby store and replaced it ourselves had we not anticipated they would have stood behind their product. All of this could have been avoided if the salesperson would have quoted or estimated a repair price up front. The owner was standing right there and offered nothing. The chain itself was faulty, the price for the repair was ridiculous and all around the situation was handled poorly. I can't see myself going back which is too bad because we try and keep our dollars local and support State Street businesses as much as we can.