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  • The good: my facial with Lori was great. Very relaxing and felt great after. My skin felt awesome. The bad: went back a week later for massage. Showed up for my appointment and was told by the receptionist that there was a problem with the schedule. While telling me this, she did not make eye contact with me, but remained typing on the computer to inform me that I did not have an appointment. She told me they tried calling me and left a voicemail..which, after I looked, they did. When they called I was unable to answer and it went to voicemail, and I had forgotten about it. However, I did receive a confirmation via text so I figured it was fine (see pic). When they attempted to reschedule for the next week, they did not have a time that worked with my schedule with my preferred therapist. I said "forget it" and walked out. Btw I had taken the day off for this appointment and I let them know this. I realize it was a mix up and they did try to reach out via voicemail. However, I find it poor customer service that they didn't call back and try to work something out after I was obviously upset.
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