The first time I visited Bourbon Street was fall of 2010 and the service was horrible. My friends and I were sitting on the upstairs outdoor level and more often than not had to go to the bar to get drinks in spite of having a server.
I visited this past weekend and things were smoother. It seems they are making an effort to improve on their service. A manager came around asking people if they'd been helped. Still, it took ten minutes to get someone to acknowledge my party, so, not great. There was a feedback form given to us to fill out after eating, too.
The food was pretty good. A member of my party was extremely pleased with his ahi tuna sandwich and the gumbo. I enjoyed a "new awlins' wrap, although I refused to say 'awlins' when I ordered. The sweet potato fries were just the frozen variety warmed up, so that was a tad disappointing, but I enjoyed them.
The view overlooking the water is great, especially with nice warm weather. Bourbon has room for improvement, but if you want to take a gamble with service or its not that important, give it a shot.