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| - They provide insurance, travel and auto care at this location. My mom had been a AAA member and had their insurance growing up so when switching my insurance over and being in a new state I knew what I was getting in regards to insurance. Their rate was fair to other competitors as well so it made the decision easy. The agent who helped me at this location was Amber and I recently went back to switch payment over and Emily helped me with that. They were both very professional, patient and knowledgable and would recommend that service to other people.
However, the auto care portion is another story. With my membership, I got $15 off an oil change, they start around $24.99 and my large SUV takes 7 quarts so it's always more expensive wherever I end up going, it was around $38 total. They tried to sell me the new air filter, which they said could be there in 25 minutes. I had an apt at 1 and it was during a break in between work, this was closer to 2 when they asked this. They then informed me a sensor in my tire pressure monitor was out, which I knew. That wasn't really an issue, but when I left, my tire pressure monitors were saying the pressure was low, meaning they hadn't put air in my tires, and my low washer fluid light was still on. At that price, and this level of service you expect for them to top off fluids and put air in tires. This made me a bit annoyed. When I called they stated that it's standard that they do those things and I could bring it back and they'd check it again. No thanks, should've been done the first time.
Before any of this we had scheduled an appointment for my partners car to be brought in Saturday. Told me it would be around the same price, fine. I fair warned him about the other issues to make sure he checks they did that, fine. When he gets there, at 8am Saturday morning, he's told because of the kind of oil his car takes it was going to be around $70 for an oil change. Um, no thank you. He took his keys and walked out. The guys at the front desk for auto care are nice, but at the end of the day they're salesman. I'm not sure I would trust this location for other services. Just do your homework on prices to make sure they're not ripping you off, and maybe get a second opinion.
Haven't utilized the travel center yet so I can't speak to that, but definitely go see Amber or Emily about insurance!
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