The first time I went I had cut/color. The color was okay but the cut was exactly what I said I didn't want. I went here for several color trips and the last time I went I had roots after 16 days. I didn't like the way one person washes your hair, another colors it and then another cuts and someone else might even dry it. I have now found another salon, which I can say I had my hair colored about 5 wks ago and still barely no roots. Thats a big difference from 16 days.