Gerame, service advisor was not courteous, he refused to allow me to get my car serviced. He was difficult and rude. Not standard of any Sears employee. I was surprised. In conclusion, PETER BRISETTE jumped in a helped me. I was so relieved as memorial day is one of the 6 days I have off work yearly. Great experience at the end of the day. Thanks to Peter and the tech, think his name is Diego?? Very helpful