I feel like they have gone a long way from what they used to be. Gary is my service advisor and he is awesome. I always have a loaner car available, not always clean however, and can either make an appointment or come right on in, and always feel welcomed. Even if something goes wrong during my service visit, they go out of their way to make sure the customer is satisfied and happy. 10 to 15 years ago I would have it rated them 1 star. Today, a solid 5 stars!