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  • This is my first Yelp of a medical office, but, my experience is shared by many. I was told once by a doctor, that you are only as good as your staff. Now I know what he meant. I have only once been able to get through on the phone and that was to make my initial visit. Saw doctor, whom I really liked and left with an order for a cat-scan, which had to be approved by my insurance. The medical code was incorrect, and procedure denied. Doctor and staff were aware and were supposed to contact insurance to remedy. After two weeks I started to wonder if doctor knew of the denial or called insurance company to fix code. I spent an hour on the phone with my insurance to get the correct medical code and insurance contact phone number for Doctor to call and fix code. I called Doctor office and left information to someone who acted so uninterested and said all she could do was pass on the information to Doctor assistant. I waited another week. Tried to call the office, waited for over 30 minutes, no one ever answered. I physically went into the office, spoke to gal behind the desk. No one had followed up with the new code. She spent 30 minutes with insurance company, fixed the code and I was approved for procedure. I had the ct-scan the next day and was given the cd. I tried to call to make follow-up appointment and again, no one ever answered the phone. Had to finally push 8 to leave a message to try to make an appointment. Another week went by, no response from office, so, I went to another urologist. They actually answer their phone. I saw him that week, with a reminder call from office staff and have had a pleasant experience since. A week after seeing the new urologist, I found a voice mail from first urologist staff saying I can call make an appointment for a follow up! I understand what it feels like now to be around a staff who lacks compassion and professionalism. As good as the Doctor may have been, I refuse to have to physically go into an office to make appointments because they can't be bothered to answer the phone.
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