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  • I am writing to make you aware of the poor service and food quality we received on Sat September 30, 2017 at the Charlotte, NC location. We were a party of 10 that was in town for a work related conference. One of our customers suggested we give your restaurant a try. Our evening started out pleasantly. After receiving appetizers, it took almost 45 minutes for someone to return to remove our dishes . We waited at least another hour before our entrees were served. Our entrees and most, if not all, of the accompanying sides were lukewarm at best. Steaks were not prepared as requested. Some of the vegetable sides were cold. Upon asking for the manager, our host was told they would "comp" us a few bottles of wine. When one of the other guests suggested that the food was not prepared per NC food codes and in fact could have caused illness. Another manager offered to remove the food charges. I'm am quite sure your company would be as dissatisfied w/the poor level of service as well as poor food quality. Unfortunately, as the meals took so long, we had time to talk w/other diners and we saddened to hear at least 4 other parties had experienced similar experiences that evening. I'm very disappointed in the extremely poor quality of food and service for what is known as a top tier restaurrant. Perhaps your corporate office should investigate this location,
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