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| - I've been here a handful of times before and always loved their happy hour with half price small plates and drink specials; food has always been tasty and it was a good deal!
We went last night for an actual dinner and had a pretty rough experience...
- What happened
--- What should have happened
- Brother got a diet coke and was presented with a 16oz bottle (not even 20oz!) and charged $2.75 for it with no acknowledgement of it. I've definitely had soda from a gun here before.
--- "Unfortunately our fountain machine is down; is a bottle ok?"
- Ordered a 'pre-made' pizza that said no substitutions, which is totally understandable, but we weren't allowed to take something OFF of the pizza?
--- Don't make me eat mushrooms
- After 40 minutes of waiting for our food with only a handful of other tables around us, I asked the server and she agreed it was too long and went and asked about it; we were told "Well, they burned your pizza so they just put another one in so it'll be a few more minutes"
--- Come to me before I have to wait 40 minutes and explain the situation so we know what's going on; maybe offer us a quick snack to munch on to hold us over.
- Finally get all of our food; we got the Opedius Rex pizza that was mediocre, WAY too much garlic and we love garlic; crust was great though! Chili cheese dog special was a good deal and tasted good from what I heard. The server said the manager comped our meals (thanks!) but still charged us for the soda?
--- Just comp the whole meal; it was weird and the server felt super uncomfortable handing it to us. Don't worry, we were still going to tip her and we tipped her well. She was great though the whole experience and we know it wasn't her fault.
- Asked to see the manager to see what was up with the evening; I've worked in a few restaurants and you never know what's going on behind the scenes. Server comes back and says, "She's upstairs right now, she'll be down in a little bit" I asked her to clarify and said, "So she's not coming right now? She'll be down later??" And the server said yes.
--- When an unhappy customer asks to speak to the manager (female, I think, Sue?), you don't make them wait! I was mildly unhappy initially after everything that happened, but when the manager chose to avoid me and the situation, that's what stoked the flames. From reading some other reviews, looks like this manager has caused some other problems as well (Michael M.'s review from 12/28/15).
Sorry Library, our gym is in the South Side and we are often going to restaurants in the area, but will not be back; plenty of other great spots to grab a bite to eat.
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