Like other reviews said, they require at least a $10-15 tip. They advertise $20 for an hour, which is awesome, and personally I enjoy the massage, but I think that's false advertising. Basically they're charging $30 for the massage if they require a $10 tip. My friend got the $28 massage for an hour (which focuses more on your back) and they required her to give $15 for a tip. The woman doing my massage got a loud call on her cell phone and actually answered it during the massage. She also left the room several times during the massage.