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  • Friday night...thought we'd try a new Pizza Place for the family. Ordered 2 pizzas on line...easy enough. Received a confirmation email saying that it would be delivered in 55-65 minutes (we live 10-15 minutes away) fair enough. After waiting 1 1/2 hours, I call the Customer Service line and it was stated that it would be there in 20 minutes or so. So after 1 3/4 hours the pizza finally arrives. The driver begins to tell me that he was late because of the Roads and the bad weather...ok it snowed on Sunday and Monday...so the roads are considerable better than they have been. When the driver gives me the pizza, they are STONE COLD! The driver knew that we'd probably be upset with the cold pizza because as SOON as we mentioned that the pizzas were cold, he said they were free of charge. Out of principal, we refused the free pizzas. I called the Customer Care Center again to let them know of my experience (the people at the call center were wonderful) and received a call from the owner a short time later. He explained to me that I should have expected a long time for the delivery as it is his busiest night. Instead of listening to me (the customer) he continued to tell me that I need to be much more understanding...I mentioned had he or the driver given us a courtesy call that the pizza was delayed...I would have been ok with that..however being told that it is my fault that they are busier on a Friday...ummm no
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