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  • This CVS has given me the worst customer service experience in my life. I am allergic to most antibiotics so anytime I get sick there is only one I can take: Levofloxacin. It comes in pills but they taste horrible, insta-vomit in fact. The pharmacist says they have a metallic taste. I say bull, blood has a metallic taste and I have no issue with blood's taste but I'd rather suck on a penny or eat soap then take these pills. So, good news for my allergic self, my medicine comes in a liquid! I go to the doctor on Monday. Super nasty sinus infection. The Dr. even says "I don't need a light to see that," while looking in my nose and down my throat. Prescribes me a nasal spray and my antibiotic. I decide to give cvs a chance since my insurance has a merged plan through them. They don't have my meds in stock (typical for the liquid). When I ask if other stores have any the employee sounds irritated and says I can call the other stores. Strike one. They special order my liquid. Tuesday comes and I have had another awful night with pitiful sleep. I get a call from cvs around 2pm informing me that the wrong medication was delivered. The same guy from Monday is calling me and asks if I "would mind waiting another day" to get my meds. Yes! I do mind. I'm sick and only getting worse. He huffs at me on the phone says its the delivery people's fault then says he can call other stores...something that was IMPOSSIBLE on Monday. I never hear back from cvs. I wake up on Wednesday, no call from cvs. At 2pm I call them to see about my meds. The woman on the phone says its not ready yet. Might be another hour or at least ready by 5. Not once did any of these people say sorry for the errors occurring. I don't care much if the delivery people or the pharmacist or the assistant on the phone screwed up, you all represent the brand of CVS and if this is the way you act with customers, I'm surprised you're still in business.
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