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| - Ok. I was so excited to ride my bike to a new old town breakfast joint. We walked in and I was sooooo excited to try the food. Decor is precious and it is a perfect location for a breakfast spot with plenty of parking for bikes and cars. I just don't think they are going to need much parking in the future....unless they get their act together, this place is going to get a VERY bad reputation.
Just like the 1st reviewer said, you don't get a 2nd chance to make a 1st impression. We sat down and it took about 15 minutes to get our drinks. I ordered orange juice and it came in a clear plastic cup with a lid, as if I was not planning on staying for a meal or something. My friends got coffee and had to ask several times for re-fills, as our watiress could not possibly have been less attentive.
We placed our food order and were chatting and having fun, but 1 hour goes by-----YES, 1 HOUR-----and we realize we had been forgotten. We were all starving and if 5 more minutes had gone by, I would have walked right out! When we flagged down our waitress, who hadn't checked in with us for 1 hour, she said there are 2-3 tables ahead of us in the kitchen. We start looking around and noticed that people who came in at the same exact time had already eaten and left. Most of my group was willing to wait, since we had already waited an hour. We waited 15 minutes more and our meals come out. I order the "3 eggs". It is supposed to be served with toast and jam, meat, fruit and potatoes. I got 3 runny scrambled eggs, which I didn't eat, no fruit and no jam....
The manager Sally came over to apologize, once she had heard about our experience and comped our 6 person table's meals. It was probably the best thing they could have done because I'm pretty sure other patrons were noticing what was happening with our table. It was the right thing to do. Today was apparently the 1st day of table service, which was the excuse for why our meals took so long. I guess they were trying to do the 'pay at the register 1st, then bring your food to the table' thing, but they said that wasn't working. I think this place needs to sit down with some successful restaurant owners and learn that service is just as important as the food. If our waitress had checked in at the 15 or 30 minute mark, we might all have been a little more enthusiastic about this place. Hopefully, the owner of this restaurant knows about yelp and is seeing all these bad reviews roll in. They need to turn things around quickly, if they are going to survive.
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