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  • The only way reservations are accepted is through Open Table. I booked a lunch reservation for a Monday at 12:30 and a dinner reservation for a Wednesday. On Monday I get an email at 10:17am from Open Table informing me that my reservation for 12:30 has been canceled. Good thing I have a smart phone that I get my email on AND checked it! Otherwise I'd have showed up for my reservation to a closed restaurant. There was no explanation or anything just a canned email telling me to call if I had questions. Of COURSE I had questions! The biggie being....WTF did you cancel my reservation & should I be worried about my Wednesday dinner reservation?!?!. So, I called, and amazingly someone answered the phone (because my previous experience is that no one does). I was told that my lunch reservation was canceled because "the kitchen was not ready to open from an event the night before". Whatever that means?!? It would have been good CUSTOMER SERVICE to have given me a call since it was only two hours before my reservation rather than taking the quick, easy, faceless, chicken way of pushing a button and letting me find out through "the magic box" aka a computer. I kept the dinner reservation. It was unremarkable. I inquired about what I'd need to do for gluten free issues & the server had no clue, I don't think she even knew what that was. To her credit she asked the Chef. He told her I could have any of the limited entrees (it was the night before Thanksgiving) they were offering that night & they'd be gluten free. So, I got the steak. It came with shoestring potatoes. I highly doubt those were gluten free so I pushed them aside. Our server seemed like she wanted to be somewhere else & was not attentive. I was out of water from the middle of my main course until she filled it after I was done with dessert. At that point, there was no reason to bother. Highly disappointed in an experience I'd been waiting for several trips to Las Vegas to experience.
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