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| - Ate here today and have to say two things:
1) The food was delicious
2) The customer service was well below par
This location is one of my favourite take out spots, but I had never personally eaten in-store before, I had only ever ordered uber eats. Today I brought my boyfriend and his parents here for his birthday, and although the food was delicious, the service was extremely disappointing.
The waitress was forgetful and clearly had no experience below her belt. Both myself and my boyfriends mother are experienced servers, so we were very upset with how things were handled. It took almost ten minutes for us to receive menus upon being seated, despite the location being very small and having only one other table there upon arrival. We promptly placed our orders and it took a very long time for our drinks, and by the time we had finished our drinks, I had to ask the waitress where our appetizer was. Our appetizer was only a bowl of tzatziki with some bread, and it took almost a half an hour until we received it. Once I asked her where it was, it was immediately evident that she had forgotten to put our order in, and it took an additional ten minutes until we received it. Our food arrived once we had been there for almost an hour, and one at a time, with a couple minutes in between, something that is such an industry no-no. On top of that, we had to ask for refills and napkins.
I would highly recommend that this location put some effort into hiring experienced and professional servers, or train their current staff into the do's and don'ts of serving. Asides from that, the food is very delicious, so this place has a lot of promise. I would highly recommend ordering for pick up or uber eats for now.
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