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  • I went to Pearl Bridal about six months ago and my fiancĂ©e picked up my dress yesterday. The dress turned out nicely, it does look just as expected. There was confusion around the completed by date as I was originally told the 1st of December, then the middle of December etc. They attempted to contact me on the 8th to tell me my dress was completed- I never got the message, and an attempt to connect with me was not made again, leaving my dad to call and see when the dress would be finished. The customer service was great, but they are still a new store who just needs work on their processes. Once processes are stronger, I feel like they have an opportunity to be exceptional.
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