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| - The staff was very friendly but they overbook like crazy. The waiting room got so full they had to take 10 of us back to a different waiting room. Still, my appointment was at 1:00 and I got taken back at 1:15, so I can't complain too much about the wait. The nurse and radiologist who did my thyroid biopsy were very calming and knowledgeable. I had a minimum of pain and they worked hard to put me at ease and make something pretty awful and scary into a manageable experience.
(A previous thyroid ultrasound at a different Simon Med location was also very positive. Two years ago I had a thyroid ultrasound at East Valley Radiology that hurt terribly...the tech pushed on my throat so hard she actually cut off my air supply several times. It's clear Simon Med does care about their patients, or at least takes the time to hire well-trained techs and radiologists).
What was NOT okay was what came next. My procedure was on a Monday. They assured me at the time it would only take a couple of days to get results. When you're waiting to find out if you have CANCER, two days is an eternity, but okay, that's reasonable, considering the steps necessary to check out the biopsy sample. I was expecting to hear something from my doctor by Thursday, at least. On Friday, I called my doctor to see if they'd received the report. They said they had, and I scheduled an appointment to come in and see my doctor on Monday.
When I arrived, after a WEEK of waiting to find out if I had cancer or not, and my doctor came in, he told me that Simon Med had NOT sent over the correct report. They had sent over the radiologist report, which basically just said they'd completed the procedure. What they had not sent was the pathologist report, which would actually tell me if there was cancer or not. (Doctor should totally have checked this over before having me come in, no worries, he's on my you-know-what list, too). Six times while I sat in the waiting room to hear my fate, my doctor's office called and asked Simon Med to fax over the PATHOLOGY report. Six times, Simon Med's lovely staff re-sent the radiology report. Finally, my doctor sent me home, and told me he'd call if he ever got the correct report.
I went home and called Simon Med. I asked them to please send over the PATHOLOGY report, and that my doctor didn't need any more copies of a paper that said, "Patient had a successful biopsy procedure", as he already had plenty of those. They sort of "ha ha"ed and told me they would be sure to send the correct report. I was not seeing the humor, but whatever.
An hour or so later, my doctor called me to tell me that the pathology report had come back negative for cancer.
I realize things take time and I'm a pretty patient person, but having to wait a solid week to find out if I had cancer was pretty stressful. The fact that even after the wait, they couldn't manage to send the correct report is unacceptable. The fact that they're calling me nonstop to tell me I owe them $57.00 is ridiculous, considering what they put me through. My insurance company says I owe them nothing as they cover all but my copay, which I already paid. Simon Med refuses to send me a paper statement so we can figure out why they're claiming I owe them money.
Quite frankly, Simon Med should be paying ME some money to make up for the week I lost waiting for them to get their act together, sigh.
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