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| - Chas Roberts is the most unethical and incompetent contractor I've dealt with for anything. Not only have they repeatedly left my equipment in worse condition than before they arrived, a recent visit had the technician removing my temperature measuring device from my home twice. I caught him the first time, he returned later that day disgruntled to undo the work he did at my request, and he repeated the removal of the same device. I mentioned it to the company's representative the next day and he told me they would return it. Now in a Better Business Bureau claim they have denied that theft and wondered why I didn't call the police. Why would I call the police if a contractor accidentally left with my device and I assumed it would be returned (I used the same device he used), I assumed it was an accident, but the refusal to return the property now indicates theft. I strongly urge anyone reading this to find another contractor, this one is highly unethical. If you do choose to use this company, I would record via video every moment of their presence on your property, not necessarily for theft, but for anything in which you end up needing to discuss with them at a later date, because I assure you they will deny everything that is negative in their favor. The true sign of a company with no oversight of the day to day operations by it's owners. It's clear to me the problems are hidden from them. They need to look into their managerial structure.
As far as ability to install and support HVAC systems, they have repeatedly proven they can't, the install had to be done twice and just about everything they have ever attempted on the unit has had to be undone.
I will not cease pursuit of resolution no matter how many days, weeks or years it takes.
Anyone thinking of using this attempt at a legitimate company can contact me directly at 602-527-3000 to discuss the infractions over the years I've incurred from them in more detail.
I attempted to speak to their GM of Warranty Services today, but he didn't seem to be interested, his response to the BBB claim about their inability to diagnose a poorly running unit contained nothing but denials and long tangents about things having nothing to do with the issues. My only recourse is to seek out and contact the owners as I know they are not aware of what has happened. That is, even if the operators of the company were to notify them, it would not be an accurate representation of the facts. But I have a solid feeling issues are generally hidden from the true stakeholders of the company.
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