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| - Update:
I wanted to take a min & update my review to be fair. Once the local owner was made aware of my bad experience, he reached out to me to offer solutions. I truly appreciated his tone & politeness. He was willing to offer me a partial refund after researching the difference in time/cost of the two moves. He spent several minutes listening to my frustrations & explained that the 2 out of the 4 guys that are still employed will be talked to (though one was actually really nice & is only partially to blame bc he happened to be working as a group, not individually). I'm adjusting my star rating from a 1 to a 3, bc hopefully the company isn't as bad as this one move. We did after all have a great experience the first time around. My husband & I are considering booking again & will request a member of the original team. If that happens, I REALLY hope they will show me that my second experience was a fluke on a baddddd day & not the norm.
I will update if/when we move & use All My Sons again.
Do NOT use this company - you never know what kind of team you're going to get & it's not worth the gamble!!!!
I used this company about 2 years ago & had a great experience so I called them when we needed to move again this last August. FIRST MISTAKE! The crew showed up & made sure we understood their unhappiness with the size & organization of our household goods... even though I explained everything in great length to the person that booked me - that we were downsizing, I needed lots of my boxes stacked in the new garage, I was due to have a baby on the 13th & we were moving on the 15th - that being said, I would REALLY need the team to follow directions b/c I'd be in no condition to fix anything later or help much the day of. The booking guy said instead of 4 guys like the original move, we would be just fine with 3 since we were going from 2,300 sq ft to 1,200 AND the team would be there less time than the first team who took about 4 hrs.
Lengthy discussion during booking aside, when the team arrived they had us call their office for another guy to come (bc apparently 3 men wasn't enough). They took almost twice as long as the first move with the exact same amount of items but with less to do b/c we had a lot of it going into the new garage, rather than into rooms. Well, even though I spent HOURS labeling boxes/bags & literally drawing diagrams for where things needed to be placed in the new house, they didn't follow any of it. In fact, when I tried to give verbal direction, each guy would pass the buck & would say "oh, tell him" & point to someone else. When I would go to the next guy, he'd nod, I'd walk away thinking the item was being properly placed, & I'd move on to the next item or sit down (remember, I just had a baby!).... but come to find out - NONE of them were listening or reading the labels!
We realized within a few days of trying to unpack that they totally screwed us by stacking random boxes in the wrong places. Boxes labeled "upstairs kitchen" were in the far corner of the downstairs garage under heavy tools & other random things. "Nursery downstairs" boxes were taken to the upstairs master. "Garage crafts downstairs" were left in the upstairs living room. It was AWFUL & b/c I physically couldn't lift anything - I was stuck without half of my household for 8 wks until I was cleared by my dr for physical activity. My husband & I were just now able to pull everything out of the garage, restack, & relocate everything today.
The worst part of that day was that we were charged $1,200 (the first move was about $650).
Like I mentioned before, b/c there were so many boxes due to going from such large house to a much smaller house that we didn't realize the full extent of how terrible of a job they did for several days - so when we were asked to rate the team's service, we gave him high marks & $25 tip each. I feel like a fool.
As soon as we realized just how bad everything was, I called the local office to talk to a manager (less that a week later). I was directed to email a customer service person, which I did & sent pictures. No reply. I waited & called again-I was told it could take some time to get a reply. So I waited a few weeks, still no reply. I called again & was directed to talk to the operations manager. He didn't answer but I believe I spoke with a sales manager who told me that if I wanted to have my house fixed (I asked to have someone help me rearrange the garage bc I literally could not even fit my trash can in it & things were thrown around so crazy) & he said I'd have to pay $89 per hr. even after I explained the whole thing. He said the guys were probably following my directions & probably stacked the boxes the best they could in a small space. "Probably" - this man irritated me to no end. I didn't want to hear his "probablys" anymore. I was shocked that he wasn't even a little bit empathetic/ apologetic. He said he'd discuss it with the local owner & call me back, but no call c
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