The food here is great. I've had the lasagna, veal sandwich, macarons, various pastries, gelato, and espresso -- all delicious.
I'm giving them four stars because I agree with the other reviewers -- the ordering system for food makes no sense. Now that I understand it I have no problems. Unfortunately, when I'm there I see many confused patrons that I end up having to explain the system to. Why not just implement a better, more sane ordering system? It's been this way for years and I really don't understand why.