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| - We were excited to visit on Labour Day Monday for a Freak Shake, but left very disappointed by everything about the cafe. We waited almost an hour for our shakes, everyone who ordered after us was served their shakes first, we had to ask for ours again and wait again.
My shake was brought as triple chocolate but it tasted like the coffee shake, didn't have the listed toppings, and I have pictures that show it was nothing like what others or this cafe posts on social media. My friend was given a different shake and the server "apologized" since the other table that came after us was given our order and they've run out of toppings. They modified it a bit, but again it wasn't anything like what we see online. The "chocolate" shake was also very liquid and not creamy at all.
After all of that and coming extra early to avoid closing time, we were given shakes very close to closing time. Shortly after that, we were told we need to leave since the place closes soon.
From service, to product, to organization and coordination, we were disappointed on all fronts. Just wanted to let others know to avoid going all the way out there for Freak Shakes or regular visits, since it's a very poor, rude, subpar experience. I'm not sure if any owner was there that day, but hopefully they're made aware of this since it's a new business starting up and so far the opposite of impressive.
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