So yeah, my hair looks great, but in addition: They squeezed me in at the last minute (because I messed up and called late), I got the royal treatment the other reviewers mention, including hand and scalp massage, and Justine was meticulous and thorough. She even trimmed my eyebrows and ear hair (I now look less Wookie-like). I expected to pay $30-40 but the bill was $24, making a generous tip easy to swing. I'm sold on this place.