Everyone here is pretty personable. I have gotten a tattoo and piercing here. Kevin did my first tattoo which was a pretty big tattoo (it took almost 4 hours to complete)! I was scared but he calmed me down and was very patient with me. It of course, wasn't as bad as I anticipated and the tattoo turned out amazing! It's a skull with a rose, cross, and quote. It's been over a year now and the colors are still vibrant and the details are great. I still get compliments all the time from random people telling me I have a great tattoo! As for my piercing experience, it was great. I was stressing out about getting my nose pierced and Jared talked to me and calmed me down to help me get my mind at ease, he was quick, and to be honest, the piercing was virtually painless. After doing the piercing and putting the jewelry in, he cleaned it up and turned the bottom of the nose ring in the inside of my nose while continuing to talk to me to get my mind off him doing so and made sure I was breathing okay. This place is awesome. I will post a couple pictures as well. :)