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| - I have mixed feelings about this place. Some good and some bad. Though I am impressed with how "different" SLS is from the old Sahara casino...some things should have been taken into consideration. For example: (Opening Day)
SPACE!!! The casino gaming area is too small and easily gets crowded and congested in my opinion. Imagine being inside a very busy packed night club, but with slot machines and game tables everywhere!!! Not pleasant. It felt like a bumper car ride at a carnival, trying to avoid getting bumped into!!!
BATHROOMS: Dirty and neglected!! Trash piled up high and falling over from the wall mounted trash cans!! Water splats all over the entire sink counter, and used up paper towels on the floor!! You could tell the bathroom had not been inspected for cleanliness or cleaned for most of the day!! I left the bathroom with a bad first impression. Geez...the 11 year old Emerald Casino in Henderson has waaaaay cleaner (spotless) bathrooms than the just opened SLS!!!
CARPET: What was up with those weird looking fur things that resembled rolled up, dried up hairballs a cat coughs up, all over the entire carpet?!! Not appealing to look at!!
HOTEL OPERATIONS: No excuses!! If you consider yourself a "luxury" resort...then your establishment needs to be on top of cleanliness!!! Dirty bathrooms, trash and filthy carpets are unapologetic, if you want to make and leave a good impression on your patrons!! (SLS-Style LUXURY Service)
CEILING: They went for the exposed (pipes, vents, wiring) and open ceiling "industrial" look...baffling, since it really does not go well with the rest of the casino luxury theme. That exposed ceiling decor belongs more at a gym.
SAM STATUE: Hmmm...beauty is in the eye of beholder I guess... :/
PARKING GARAGE: Non working elevators on opening day?!! Lucky for me, I got an immediate prime parking space right on the main floor & did not need to use the elevator. Also, they had cones blocking the exit way to leave the garage when I left!! A valet guy had to move them cause they were meant for the entrance & not the exit!!
What a shame and blown opportunity to become known as a huge hero!!! SLS could have made an impression that left the tourist and especially the locals saying: SLS...the resort that revived and saved the north end of The Strip for Las Vegas, NV!!!
I still believe this place has hope and potential...but not for long, if they don't make changes for the better and soon!! This place is a diamond in the rough that needs some SERIOUS polishing!!!!
Now for the good!! On food, drinks, service and shopping experience: (Reason for my 3 Stars)
UMAMI BURGER: Excellent, tasty, delicious food and great service!!! The place to eat, drink, gamble, watch & bet on sports!! Great outdoor beer garden patio, facing the Vegas Strip. Our bartender by the name of Amber was not only sweet, friendly and great, she gave superb food & drink recommendations: The Sahara Cooler, Truffle Fries and the Manly Burger-a cooked to order, juicy steak meat burger with bacon, melted cheddar and crispy batter fried onions on a warm buttered brioche bun...need I say more?? YUM!!!!!!!!!!
FRED SEGAL HOME: Small but well stocked unique boutique!! Distinctive concept and decor store. The Store Manager Eric was very helpful and gave excellent customer service and left us with a wonderful shopping experience!!
STAFF at SLS: Wow...talk about friendly customer service with a smile!!! Everyone we had to encounter from the bartenders, wait staff, security guard, Code card associates, parking attendants, gave excellent customer service!!! Helpful, friendly and very resourceful!!!
I am intrigued to come back and experience everything else SLS has to offer. One thing is for sure. This casino was not built to cater to the gambler, but to adjust to what is the "now" trend and the bread and butter of the Vegas casinos; Shopping, Dinning and Night Life! Vital and needed to stay afloat!!
The Sahara casino floor was mainly used up to house 3 night clubs, and 8 restaurants, along with the Fred Segal stores that are spread out throughout the property. That is were all the gaming space from the former Sahara went.
If the food at Umami Burger was phenomenal ...I can only imagine at 800, Cleo, Katzuya, The Griddle Cafe, Bazaar Meats,etc...
I did not stay or get to see the rooms at the hotel. (I live in Las Vegas)
I would love to come back and lounge at their pool. It looked very inviting.
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