Another update...3.5 stars.
I had to euthanize my 16 year old senior cat and the hospital was very kind and considerate of my emotional state. They took many hours to ensure it was the best decision for my cat and that I made an informed decision. I have to compliment Dr. Franklyn again because of his amazing bedside manner and true care for what he is doing. I also received a follow-up card from the staff for my loss.
If this level of service continues I will move there rating up to 5 stars.