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  • I've only been dining out for 34 years, but our trip to Buca today (Christmas Day) was the WORST dining experience I have ever had. It started with us making our reservation online. That was seamless as there were plenty of reservations available. Once we got to Buca Arrowhead, while we were waiting to be seated, 4 different people were turned away because they did not have a reservation, even though there were reservations available online and plenty of empty tables. As business owners ourselves, we were shocked to see so much money walking out the door for no reason. However, after our experience, I'm thinking that those folks who were turned away were the lucky ones. We ordered salad. The lettuce was brown, but we decided to let that go. 30 minutes after we were seated, our 4 year old son's pizza was brought out. 30 minutes after that, we still did not have our food. Our son had long finished eating and was bored. Our waitress visited the tables around us 4 times but never checked on us, refilled our long emptied drinks or given us an update on the status of our food. But all that aside, our food had FINALLY arrived so we figured we'd dish up and eat fast. However I guess our food had sat in the back too long. Our baked ziti was cold and our daughter's chicken parm was rock hard and her noodles were cold. We had to get up to go find our waitress at which point she took our food back. Then a manager came to our table and said, "Sorry about that. We'll reheat that for you" and he walked away. REHEAT? Seriously? He didn't even pause long enough to give us a chance to say if we even wanted our food reheated...or I don't know...replaced. I had to chase him down to tell him that our 4 year old was not going to wait for us to get new food and then wait for us to eat it. He offered me no solution and did not ask what he could do to make it better. I finally said, that we would like our salad and our son's pizza comped and that we would be leaving. Not that I need to tell anyone how to do their job, but from our point of view, had we been given a little attention and concern and not had to come up with a solution on our own, we would have gladly paid for our whole meal. We left and our Christmas dinner ended having to be fast food. Thanks for nothing Buca Arrowhead.
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