The best way to sum up this place is... "they mean well, but they are a little disorganized." Case in point, on my first visit, the staff literally ran around in circles for about 20 minutes before I got my coffee, while my friend (in front of me in line) got coffee in 3 minutes. The food is overpriced, but that is what you expect for the convenience of a coffee shop in a hotel. They also have overpriced drug-store items if you do not feel like going to the Walgreens across the street. Don't forget to present your points card. The bagels and donuts are reasonably priced, so if that's all you want, this place is for you.