This review is written from the perspective of a vegetarian. I have never eaten the other menu options. I assume that people enjoy this place because it is always packed, but this review is negative based on my experience as a vegetarian.
I enjoy Hero Burger and was excited to have one open up at York Lanes. I have went there several times and have always been disappointed. I am a vegetarian, so there are limited options available to me at this burger place (like any other burger place). My burger has been consistently soft and soggy even after I asked to have it well done. My biggest annoyance was once when I went in here and it wasn't busy. I waited in a small line up, but when it finally came to my turn the cashiers ignored me. They laughed, texted, and talked to the cooks for around five minutes before one of the cooks directed their attention to me. I wanted to try the veggie poutine option, and was surprised to find that you have to buy a drink with it. I usually drink water with my meals and am not a fan of soda.
As a vegetarian I have also been bothered to notice that the cooks usually do not use gloves and do not wash their hands (unless asked) before preparing vegetarian meals. Maybe I should not be so picky about it seeing as I am eating in a fast food place but sometimes I have that craving and it would be nice to indulge it without having to be the "picky" customer.