I know people say this all the time, but I seriously have never written a review before. That being said, I do not know what staying at this hotel is like. Somehow the dates I tried to book got mixed up and did not find out until the day I showed up to the hotel without a room. All of Toronto was booked solid, including this hotel.
The front desk informed me that any cancelation of my reservation had to be done via the corporate website. Upon contacting the corporate office, I was informed that the hotel itself had to do the cancelation.
I then received a condescending and rude email from the manager of this particular hotel that informed me in not so many words that my mistake was my fault and he was keeping my money, but would be willing to cancel my reservation so he could rebook the room if I was so inclined.
I will never stay at this hotel. I would recommend you find an alternative place to rest your head because if something goes wrong they will not help you.