After having another company replace our springs last year, we decided to call someone new to reassess issues we were having with our garage door opener in May. Lift Up came and the door would open and close without problems for a couple of days, and we had to call them to come back within a week. When someone finally came to the house (35 minutes after the appointment time), the door didn't seem to have any troubles opening, and the repairman looked at me and said, "You made me drive 35 miles out of my way for nothing!" He didn't seem to hear what I had to say or listen to the problems - he didn't see anything wrong with the door or opener and left. Within a week, we continued to have issues, and my husband called back to have someone come out again. They tried to tell us that if the door was having problems around the same time every day, there was nothing they could do - the sun must be shining on to the lasers the wrong way and we were basically S.O.L. My husband tried to ask for them to refund our $160 since the door/opener wasn't fixed, and they flat out refused, saying they did all they could.