COURTNEY has been doing my brows for months now, and has always done a great job for me. She's attentive and listens to what I want. I like a natural looking brow, but clean and precise and absolutely NOT over-plucked or over-waxed. My brow hairs are not the thickest so getting juuuust the right ones is crucial... easy to make them look too thin.and just as easy to let one or 2 stray hairs create unpleasant shadows. I've also had the unpleasant experience of lingering redness and irritation - but not with Courtney. I am older so my skin is more fragile; somehow she managed to take that into account and kept the irritation to a minimum. I will certainly go back!