I dropped off my car without an appointment and that evening a female called to tell me, what was needed and how much it would cost. My car was ready the next day. The only problem was when a male called to tell me the final price it was a lot more than I thought. I asked for the break down and realized that I didn't add in the diagnostic. When I picked up my car the work was satisfactory, the people were nice and professional, and they gave me a military discount (after showing my ID and without me even asking for it). I have used them in the past and was happy with this visit too.