This hotel was nice, fresh, clean and the cleaning staff was awesome. I called for more towels and it was delivered right away and the staff called me to make sure I received the towels. My only beef was with the front desk staff and the manager. We called to make sure rooms were available at 12:00, due to my son's naptime. When we arrived the front desk lady (black lady with coke bottle glasses) lectured me with an attitude about the check-in time and said she needed to check with her manager. The manager said he talked with my wife on the phone and added my name to the listing, so I could check in. He said "I told her we had rooms available. That didn't mean your room is available." Now if I ever heard a dumb statement from manager this was it. I had a great time in Madison, so he must have been imported to be a manager. This is a great hotel, just make sure you ask is YOUR room available, when you call.