I went in yesterday with my sister to upgrade my phone and Timothy helped us out with everything. He was being very patient, showing me all the products in the store and giving helpful advice about my new phone. Luckily I was able to purchase the last Samsung Galaxy S7 and get two free Ellipses tablets (with a small $10 monthly fee added for each). He activated everything for us and was very friendly throughout the whole process. I will definitely be coming back for my next upgrade. Thank you Timothy, I love my new phone and tablets!