The quality of the repairs I received is excellent. I was also impressed by the wide range of repairs Franco (presumably) does. I do wonder what repairs the other two reviewers had done, since each pair of the two shoes I submitted cost $10 each for heel repairs. One alert: Franco's hours are not ideal for busy people -- he is open Mon - Fri, 8:30am-4pm. I learned this the hard way! It would be nice if he were open later Friday afternoons or Saturday morning. Based on scheduling alone, I may have to try out the Park Street Shoe Repair around the corner. That aside, I highly recommend Franco's workmanship.