I pulled in and the manager walked up to me and told me he'd just had to send someone away who tried to"f***" him over by bringing in a car in bad shape for an oil change.
I should've driven away immediately due to his weird lack of professionalism but whatever it's not a doctors office. he said it would be an hour for a state inspection and emissions (around $80, not a deal).
I agreed and waited two hours. Multiple people in the waiting room were there and having to deal with Jiffy Lube's errors (one was there for follow up work after they'd messed up his engine during a botched change and then had to stay longer because they put in the wrong oil). The waiting room was overheated and they supplied no water or coffee.
After almost 2 hours I asked about the status of my car (it had been moved previously). the manager told me he'd ask (he was the one that gave me the estimate!) and then sent in some undoubtedly overworked employee to notify me it would be another 1.5 hours or more.
Long story short we all know those places suck at doing serious work. Apparently they can't even do oil changes or car inspections without serious issues either-and it's not cheap. go somewhere else!