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  • I really used to like Coffee Culture.. The drinks are decent and some of the food items are pretty good. The staff were always nice and friendly. However, looks like recently they got all new staff including a new store manager and unfortunately, the service is AWFUL!! They are beyond slow, don't know the menu items and are just generally not welcoming or friendly. The other day I walked in and made eye contact with one of the workers, who was chatting with his co-worker as she attempted to complete a food order (she didn't know how to make it and the customer had clearly been waiting a long time), he didn't even acknowledge that I'd entered the cafe or say that he'd be with me in a minute because he was 'busy'.. I waited at the cash register for almost 5 minutes and was about to leave before anyone even took notice that I was trying to give them my money. I have several years of coffee shop work experience, so I know how service should be at these places and this type of service is just not on. I don't expect you to drop everything and roll out the red carpet when I arrive, but at least greet your customers and try not to make them wait a ridiculous amount of time to get in and out of your store. I don't think I'll be going back anytime soon. I gave it 2 stars rather than one just because it's a decent place to sit and do work on your laptop if you can tolerate the staff for long enough to get your order.
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