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  • i purchased a vehicle from this dealership lotus of las vegasaka autobuysmart in centennial hills of las vegas ..a bmw my dream car and it has been a nightmare the car door is stuck the hood wont open and when does flies open ! my hood opened up on me on the fwy while driving and could have caused a major accident to myself my child and others ! i had to replace all 4 tires because they all were bald and car kept shaking in less then a month ! the car i purchased was not supposed to have been in an accident but bmw advised me it had been and advised me to take to a body shop to get it inspected ! and to my surprise the car was in an accident i got all documents ! went to dealership 5 times with issues and they saw all documents and apologized for selling me a bad vehicle and tried to start a new loan and reducing my equity when the car was bad in the first place trying to take off my warranty to cover equity and causing me to have to pay a higher monthly payment! bank advised dealer to replace car and dealer called to refuse and gm (harold) advised me that they dont care what the bank says that the bank doesnt run his business after being advised to unfund car and to put me in new one ! i am going to be looking into taking legal action and starting a civil suit against this company there has been multiple reviews (posted below) of same thing happening to other clients ....!!!!! .............................................................................................................recent update i have truly tried to work with this dealership and have been in tears how i have been treated and honestly i feel discriminated because i am a female and noone wants to make this situation right ! i contacted connor (as he acted like he wanted to help in review) and he told me he was working on it but that was a joke i called gave him all my info and my service guy info and still no resolution nor a call back i have to keep calling ! i offered to even bring all new documents of proof car has been in a collision with over 3k worth of damage and still wasn't good enough its so sad i worked so hard for this vehicle and the bank was willing to work with me to get me out of the vehicle but the dealership is so worried about making money off of me then making a deal to fix the problem ! i was even willing which was stupid as heck to put 2k down for another and also eat the damaged negative equaty so i could just be done with it and still they couldn't come down on there price and eat up the money to make it happen and knowing they basically sold me a lemon ! but yet as connor states they care about their customers and making it right. pure joke ! all reps know of this issue and its so sad even with proof and docs they can care less !! i now will be going to other measures and reporting this to dmv and now have learned if they have more then 3 complaints they will investigate this dealership and so far i have proof there has been 5 ! this is by far the worst situation i have ever been in but i will keep fighting untill this is some how made right or get my money back of course this is not messing with them the gm is always "busy"and always sending his goons to do the dirty work !as a business owner myself and been in cust serv over 10 years this is by far the worst customer service /satisfaction i have ever seen and i am absolutely going to continue to warn others so no other person is ever done like this ! only reason they reply is to take bad reviews down but honestly they can care less about you as a customer !
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