Aweful experience:( after waiting in line in Phoenix location for 15 minutes, I ordered heir signature shrimp salad and mango smoothie. The ice machine was broken, so I waited for another 15 mins while it was fixed. Finally when I got my 'signature salad' and opened it I realized that apparently it included 3 shrimp and a bunch of cheap greens for $12!!! Smoothie wasn't too bad but not good enough for $6. Big disappointment. Overpriced food, terrible customer service and semi-decent food. Please don't waste your time and money at downtown Phoenix location.