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  • The worst experience I've had a doctor's office (and I work in healthcare). I went to Pueblo for my annual physical and made the appointment with Dr. Cunningham. I arrived and was told I would be seen by Nurse Practitioner Kozak. Umm...okay, sure. TO her credit, she was very thorough and nice so I didn't mind. After seeing her though it went quickly downhill. I was told to wait in the waiting area (After I had already been seen) and after an hour, I went to the front desk and said I needed to leave to go to work and if I could just get my LabCorp lab form. They apologized and within 5 minutes it was given to me. Again, not certain why it took me saying something. Okay....I got my labs done that same day and a few days later I call to see if my results are available. They state they can't discuss any results over the phone. I ask if they have a patient portal online (like most places), they do not. I ask if a Nurse or NP can call me back for results, they can not. They say I need to set up an appointment for results given to me in person. I reluctantly do so for a 7am appointment a few days later with the same NP Kozak. I show up at 7 and I'm told I will be seeing a different NP (?) and I have a $20 co payment. Ummm..okay. An hour later it is 8 am and I still have not been seen. During that time, the patient lobby is filled with elderly, angry people (I kinda know why now). I head up to the receptionist and tell him it's been an hour and he said he is sorry and they will see me soon. I say okay and sit down. I then create a LabCorp account online so I could see my results in the mean time. 5 minutes later, I see my results are all good so I'm not sure if this appointment is necessary. Another patient comes to me while I'm seated and tells me that Dr. Cunningham Jr. is only in the clinic twice a month and that he is a jerk it has been going downhill since he took over the practice. He tells me that at his last appointment he was one of the last patients to be seen for the day and they left him in an exam room and turned off the clinic lights and locked him in the building. He had to call the fire department to let him out. Whaaaat???! While listening to this, a young African lady from Bhutan comes in and signs the sign-in sheet. An elderly lady walks in after her and stands behind her in line. Within a minute or two, the impatient elderly lady yells at the woman from Bhutan saying, "what are you doing writing a book? Don't you know your name in your country?" A few of the elderly folks sitting start laughing. I am sitting there thinking wtf then another lady with glasses behind the receptionist comes around and says to the lady from Bhutan, "you need to know your name ma'am and if you don't you need to get out of line and let others sign in" and then walks away. The poor lady from Bhutan answers in broken English, "I'm from Bhutan and I know my name it just takes me a little while to fill in the form." and then she sits down near me. I tell the lady from Bhutan that I'm sorry she has to deal with such rude people. At 8:15, I walk back up and say I need to leave so I can get to work on-time. While saying this, the lady with glasses is in the back of the office and I hear her yelling at someone saying "well, you need to do your job or you can get another one." The male receptionists apologizes to me and I then ask who the lady with glasses was. He says, oh the manager? THE MANAGER. I ask for her card and I see her name is "KIMBERLY TITUS" and I tell him that she is extremely rude and unprofessional for a manager. I then walk to the old lady who spoke rudely to the woman from Bhutan who is sitting down and I tell her she's a racist who needs to learn some patience and I then walk out as she mutters something to me incoherently. Unbelievable. I then speak to another friend of mine who used to go there and he confirms that the worst part were the ridiculous wait times and the need for constant follow-up appointments in order to say everything is fine after collecting yet another co-payment. In short, Dr. Cunningham basically doesn't exist though his name is all over the building, the manager is an unprofessional manager and a generally horrible person, they play drug infomercials non-stop on their 1 tv in the lobby (yay for pushing pharmaceuticals), the wait time is beyond ridiculous, they are inefficient when it comes to dealing with lab results or follow-up (why not have a patient portal or have a nurse call patients in for a results to lessen this patient overbooking issue??), and to add to this the patients are a mix of inpatient old and racist or homeless or immigrants and so in the 2 times I've been there I've witnessed a number of uncomfortable and controversial spats with nothing being done..... The only pros are staff (not manager) seemed nice (NP Kozak, the MAs, the receptionist, and the pulmonologist)--unfortunately, the negatives spoil it all. RUN FAR AWAY.
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