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  • We bought a new dishwasher online from Spencer's. They called and set up the install which went smoothly, both the salesman and the installer were service-minded. Once the dishwasher was installed and I'd signed off on it, my wife came home and thought it was installed crooked. They didn't have to but they came back out the next day to re-do the install. This second install, though, went poorly and a screw was left loose which damaged the washer. I let the salesman know, sending him a picture. That day a supervisor called me and arranged to have a new dishwasher installed correctly. So, a botched install may not seem like a great review, but they did not have to come out the second time to straighten the unit and when they goofed the install they owned up to it and corrected it. I did not have to push for this and when I remarked on it to the supervisor he said they want our business again and it was important they get it right. I cannot think of any other valley business I've dealt with that was so customer-service minded. We will definitely purchase from Spencer' TV and Appliance again. (And we love our new dishwasher!)
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