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  • I used to love using this place for my anniversary for an enjoyable night. The loud music is expected & understood since this place has a club open until people choose to leave. The last 4 times I've been there have been horrible. TV was broken & the repair guy works early hours even though this place is a late night hours spot. Many times I booked the hotel with champagne & nothing was in the room. I'd call down to be told it would be right up & it would be a few hours. Once they even forgot. Same thing happened for a hair dryer that's suppose to be in the room. I recently started staying at the Rumor, a sister property, & I like it better but there is no club to take advantage of. The best Artisan ever did was take some small charge off of my room for not having a tv. I told these nightmare issues to employees at the Rumor & many of them have heard these complaints from customers & have said some of their clientele used to stay at the Artisan but no longer. They'd rather just take a cab or Uber to the club. The extra expense is worth it trust me. I don't know if I'll ever stay there again. I've managed to avoid it for about 1 1/2 years now. It's sad I used to brag about my experience there. I guess things change.
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