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  • 2 weeks before Christmas we purchased a "hover board " at the Phoenix Frys. We went there because the online site said the one we wanted was only available in store, it was not. I have had a problem with returns at Frys in the past, so in the store we purchased the available hover board and asked the manager of that department if it was returnable, he assured us it was as long as it had not been used. We asked the cashier when we paid for it, she said the same thing. We ordered the one we wanted at their online store and crossed our fingers it would get here in time for and it did !!!! Today I went to return the original unopened one at the Tempe store (closer to home, still 10 miles. A very large employee indicated I was next. As soon as I stepped up he told me there was no return on that item, WHAT ???? We are talking $379.00, I told him we were assured it was returnable. He said we signed a statement that we knew it was not returnable and it was posted all over the shelves. I asked to see my signature ,I would not have bought it knowing it was not the one we really wanted. He said he would check with someone He waddled to the other side of the shelving and came back and said he would not take it back to take it to Phoenix store, he didn't want it ( 17 miles away ) I asked for the manager and Mr. Garcia said he was the manager. So I drove all the way to the other store where Shawn the manager went out of his way to help me. He told me the return on that item changed AFTER I purchased it, if the other man had actually wanted to help and provide good customer service instead of flexing his muscles that he was in control and could control that return. If he had checked my receipt he would have seen the date but he did not want to, and I would not have put 40 extra miles on my car and lost 2 hours of my day off. Mr. Garcia, what goes around comes around, Karma will get you.,
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