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  • I normally go to the Getgo on 18th when I'm on the South Side, but this one on E Carson is bigger, fancier, has way more parking, and just always felt better. Today I went in for lunch (probably my 3rd time at this location), and there were 3 cashiers but the lines were super unorganized and not one of them was communicating with customers to tell us where to go. The man in front of me waited to pay for 5 minutes and had his MTO food number yelled several times (I heard it 7 times) impatiently by the food workers while he was waiting to pay. I finally got to pay and the cashier didn't smile or talk to me at all. She didn't ask for my Advantage card and I held it in front of her for about 30 seconds (which is a long time in a very short transaction) before she started paying attention and scanned it. When my food was called, the man yelled "3283 BUFFALO WINGS". That was my number so I walked up, but I did not order buffalo wings, so I hesitated. The man proceeded to yell my number at me again, and then told his coworker to make buffalo wings next, at which point I realized he was trying to talk to 2 people at once and couldn't take 5 seconds of his time to simply say my number and thank me. Not very good customer service from those working today. I get it's lunch hour and busy but I've worked in food service and you can do better than that. With only about 12 people in the store, 3 cashiers, and 5 people behind the food counter, you can afford to take 5 seconds to provide average customer service. On a side note, the free air machine was out of order. Disappointing. Every problem individually would have been fine. Nothing was a huge deal. But everything added together makes me give this location only 2 stars. Getgo on 18th....there may not always be parking, but dang. Everybody who works there is 500000x nicer and friendlier. I'm going to stick with that one from now on.
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