It's a 24/7 place and there is almost always a group of loudmouths that annoy you in their colorful language. The place is often filthy - no pride in maintaining the place;
Service? You almost have to drag additional staff from the back as it can get busy fast, but they are not always forthcoming. Mala - one of the staff - always has a good attitude and is quick to respond and serve.
Donuts have always been fresh, though...