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  • I used Class A Movers before and had a great experience so I decided to use them again. This time it was not a pleasant experience. I understand that crews change and a single incident is not all inclusive of the company as a whole, but this time I cannot give them a favorable rating. Just some background, the first time I used them I moved from one 2 bedroom apartment to another and had packed up boxes, the crew that time had dismantled all of the large furniture and reassembled at my new location (4th floor Apartment). The 2 of them that time took around 3 hours to complete the move 9 miles away. This time in order to help save time I had boxed everything and dismantled all the furniture beforehand and had them organized in one room. Everything was going into a storage facility 6 miles away so no assembly would be required. Where things went wrong...First, they showed up and told me that the truck they got was going to be too small and that they would need to make at least 2 trips. After the first hour, both of them decided to take a 15 minute smoke break (I have pictures). Then one of the guys was off and on his phone for about 5-10 mins throughout the rest of the move (being loud and using profane language while talking aloud). After the 3rd hour they started taking pieces down one at a time (such as a small bedroom nightstand) instead of stacking items on the dolly. Then 4 bathroom breaks and more 1-2 pieces at a time. I started to get the feeling they were doing everything they could to slow the process. Then we had to go to the storage drop everything off then comeback to get the few pieces that remained. The same items that the first move took 3 hours (I had not bought any new items) now stretched to 5 hours with less work and shorter distance. The reason I gave 2 stars instead of 1 star was that the one thing I appreciated was that they organized my space logically. I am hesitant on using them again.
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